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At the end of the day, if our work doesn't improve your business, then why bother bringing us in?
While the business
impact of consulting interventions is often skipped,
or worse, assumed to be incalculable, we recommend measuring the
overall economic, and perhaps social and environmental value,
of an intervention.
Business impact is the measurable value of consulting and training on individual, group, or organization-wide efforts. Turnover, cycle time, waste, safety incidents, and organizational climate are typical metrics we often seek to influence with our consulting.
By converting the business impact, e.g. the amount saved per year due to decreased turnover, into a dollar amount -- we can demonstrate the value of consulting and training to your company's bottom line.
Finally, ROI can be calculated by factoring in all of the costs of the consultation, which are divided into the amount either saved or earned as a result of the consultation.
Measuring business results requires capturing pre-consulting performance data, and then re-measuring from 6 months to a year after the consultation. It's probably true that a successful business impact study is not for the faint of heart; it requires forward thinking, patience, and a commitment to the truth.
Measure impact on individual, work-group and divisional initiatives, and save ROI for high-visibility, large-scale initiatives, such as a new leadership development program. Either way, the more you demonstrate the value of your work, the better your work will look to the rest of the organization.
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